Dispatcher - Memphis

Memphis, Tennessee, United States Full-time

Gulf Winds International, Inc. was founded in April 1996. The idea was to develop a full service, third party logistics company that would focus on warehousing, land transportation, distribution and consolidation.

In 1997, the Houston Trucking division opens with 5 trucks and by 1998 Gulf Winds opened its 2nd warehouse facility. By 2012 Gulf Winds opened its 7th warehouse. Today Gulf Winds is operating with over 2.3 million square feet of warehouse space. By any measurement standard, Gulf Winds is a remarkable success story. In just a few years, the company has grown from only four employees with one account to over 500 employees including ILA and contract labor and thousands of accounts with several locations in Houston and Dallas.

Purpose of Position

The Dispatcher position is responsible to manage drivers to ensure timely, accurate and efficient service to GWI customers. Requires strong problem-solving skills, leadership, mentoring abilities, Multi-tasking and superior communications ability. Also, must have knowledge of Hours of Service (ELD) to manage the metrics related to monitoring driver logs and hours to optimize capacity for the fleet. This position will report to the Assistant Operations Manager.

Primary Job Responsibilities:

· Instruct Independent Contractors and Hourly Drivers with pick-up and delivery instructions.

· Assist Operation Manager to ensure that work/chassis is distributed evenly among Independent Contractors.

· Identify all containers on yard checks for  Gulf Winds location.

· Yard report & Chassis report to be given to Ops Manager.

· Track all Gulf Winds equipment to ensure proper utilization and prevent losses.

· Make sure equipment is returned in a timely manner and to the correct depot.

· Cross-trained to cover workload distribution in the event a Dispatcher is out.

· Monitor and oversee drivers logs to ensure compliant practice in offering dispatches to the appropriate drivers.

· Ensures that we operate in full accordance with the FMCSA Hours of Service Regulations and stays current with changes; provides updates on such;

· Coordinates daily with those handling the scheduling duties for each terminal, to ensure capacity and customer commitments align with available HOS

· Performs data analysis for logs/HOS weekly, to review accounts/lanes that effect capacity positively or negatively

· Communicates capacity fluctuations with Ops Manager, CSR Senior Managers, Scheduler & Recruiting.

 

Requirements: Knowledge, Skills, and Abilities

 

· Organizational skills.

· Must possess an amiable personality with the communication & writing skills.

· Must be a self-starter and willing to work with minimal supervision.

· The candidate must be able to interpret Gulf Winds International, Inc.

· Must be computer literate with MS Word, Excel and Outlook

· Hours of Service (ELD) experience required

· Logistics experience preferred

· Perform other related duties as assigned.

Minimum Qualifications:

· High School Diploma or GED

· Must have 1-3 years of Dispatch experience

· Must be dependable and able to work independently